Padel

No. No membership, no annual contract: you pay per booking.

Want to take part in interclub or the Padel Tour? Then you do need an Arenalista membership. As an Arenalista, you enjoy a few extra benefits and you're insured against accidents at the club.

• Download the Arenal App from the App Store or Google Play.
• Sign up with your email address and enter the code you receive by email.
• Complete your details (a photo is optional) and set your preferences.
• Allow notifications and choose your favourite club.

Done! You can only create an account in the app, not in the Web App.

Anyone with an Arenal App account. As the main booker, you can have up to 2 active bookings at a time (3 as an Arenalista). There's no limit on joining someone else's booking.

Up to 28 days (4 weeks) ahead. Every day at midnight, a new day is added to the schedule.

Usually it's one of these reasons:

• You already have the maximum number of active bookings (2, or 3 as an Arenalista).
• There's still an outstanding amount on your account, e.g. from a split bill.
• Someone else has just booked the time slot.

Still not working? Contact your club.

Invite them via the app or share your booking with the share button. Anyone who accepts the invitation is added to the booking and can pay their share if you ticked 'Split the bill'.

No problem.

• Join your club's WhatsApp community: players look for a fourth there every day.
• Join other players' open matches via WhatsApp.
• Create an open match yourself and let others join.
• Come to one of our events: ideal for meeting new playing partners.

Or book a singles court for the two of you.

Credits are balance in your wallet in the Arenal App: 1 credit is worth €1. Buy a credit bundle in advance and you get free credits on top. The bigger the bundle, the bigger your bonus. You can see the current bundles in the app.

Buying a bundle is never required: you can also simply pay per booking.

• Tick 'Split the bill' when you book.
• Invite the other players via the app or by sharing your booking.
• They have until 2 hours after the end of the booking to pay their share.

Someone doesn't pay? Then the outstanding amount is charged to the booker's linked card. Without a linked card, your account is blocked until the amount has been paid.

Yes, up to 8 hours before the start. Only the booker can cancel, via the app. You get the full amount back as balance in your wallet, regardless of how you paid.

Less than 8 hours' notice or a no-show? Then there's no refund.

Yes, until the booking starts. In the app, tap the cross next to your name. Whatever you've already paid goes back to your wallet.

The booker can never remove themselves, only cancel the entire booking.

Padel is played 2 against 2, so with 4 players. Playing with two (1 against 1) is also possible, on a singles court in Antwerpen, Bree, Brugge, Hoogerheide, Kerkrade, Knokke, Lommel, Mechelen or Waregem.

• Take Start2Padel or a single lesson with the Arenal Academy: you'll learn the basics and the rules in one session.
• Rent a racket on site at the Padel Kiosk – no need to buy anything.
• Then book a court with friends or join an open match in the app.

Nothing special: your court is already paid for. Go straight to your court and wait on the benches until the previous booking has finished. The lights come on automatically when your booking starts. Pick up rental equipment at the Padel Kiosk and return it after playing.

Yes. You can rent rackets and buy balls at the Padel Kiosk in the club. It works 24/7 with your bank card, so even when the bar is closed. After playing, return your rental racket to the kiosk.

After booking, you'll see a 4-digit access code in the app, followed by a hash (#). It works from 15 minutes before the start. To leave, simply use the door handle.

Yes to both. The Padel Kiosk works 24/7 and the court lights are linked to your booking: they come on automatically.

Sports shoes with a padel or tennis sole (e.g. a herringbone sole) give the most grip on our artificial grass. Running or gym shoes slip easily.

[TO BE COMPLETED: bad weather policy, e.g. move to an indoor court if available / free cancellation / play at your own risk].

Yes, through the Arenal Academy. For every level, from beginner to competitive player, and for children and adults. Choose from single lessons, lesson cards, courses, Kidspadel, camps and clinics. You book via the Academy App.

Arenalista is the membership for anyone who wants to play competitively. You pay an annual fee, with a reduced rate for young people. You get:

• affiliation with Tennis & Padel Vlaanderen (Dutch clubs: KNLTB)
• sports accident insurance
• entry to interclub and the Padel Tour, with priority registration
• 3 active bookings as main booker in the Arenal App (instead of 2)
• discounts with our clothing sponsors

Your health insurance fund often contributes towards the cost too.

Off-peak hours are the quieter times: during the day on weekdays, and early or late at the weekend. That's when you play for less. The exact hours and prices vary by club: you'll find them in the app when booking.

Yes. At our clubs, you play padel at a reduced rate during off-peak hours on weekdays, and at the off-peak rate at the weekend. Request your discounted rate through your club, showing your student card or ID card.

Yes, at all our clubs. If you're 65 or over, you play at a reduced rate during off-peak hours. Request your discounted rate through your club, showing valid ID.

In Bree, yes: with a subscription for padel, tennis or both, you play at a reduced rate. At our other clubs, we don't offer subscriptions; instead, you save with credit bundles.

Training without a coach is allowed, including with a ball basket or ball machine, but only with permission from a member of club staff. Lessons may only be given by the Arenal Academy or the approved partner on site: external coaches are not allowed.

In short:

• No eating or drinking on the courts during play. Smoking is prohibited in our buildings and on or next to the courts.
• Put rubbish (clips, empty tubes) in the bin. In the Netherlands: deposit bottles go in the deposit bin.
• No nuisance: no verbal abuse and no loud speakers of your own.
• Dry your hands on a towel, not on the net or the glass.
• No spitting or blowing your nose on the courts.
• Playing shirtless is not allowed.
• Only go on court once the previous booking has finished, and don't keep playing after your time slot without booking extra time.
• Always wear your racket's wrist strap.
• Lessons may only be given by the Arenal Academy or the approved partner on site.

Anyone who doesn't follow the house rules may be refused entry to the club.